Welcome to Prime Chiropractic & Wellness. By booking and attending an appointment with us, you agree to the following terms and conditions. Please read them carefully.

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1. Appointments & Bookings

• Appointments can be booked online, by phone, or in person.

• Please arrive 5–10 minutes early for your appointment, especially if it’s your first visit.

• Late arrivals may result in reduced treatment time or rescheduling.

 

2. Cancellations & Missed Appointments

• We require a minimum of 24 hours’ notice for any cancellations or appointment changes.

• Cancellations with less than 24 hours’ notice may incur a cancellation fee or loss of that session.

• Missed appointments without prior notice (no-shows) may be charged the full session fee.

 

3. Fees & Payment

• Payment is due at the time of service unless otherwise agreed in advance.

• We accept cash, card, and bank transfer payments.

• Fees are subject to change and will be updated on our website and in-clinic materials.

 

4. Health & Medical Information

• You must provide accurate and complete health and medical information during your consultation and update us of any changes.

• It is your responsibility to inform the chiropractor of any pre-existing conditions, medications, or recent procedures that may affect your care.

 

5. Treatment & Consent

• All treatment plans are explained clearly, and consent is obtained before proceeding.

• You have the right to decline or withdraw consent at any time.

• Chiropractic care is a hands-on, non-invasive treatment. We aim to ensure your comfort and understanding throughout the process.

 

6. Shockwave Therapy & Advanced Treatments

• Shockwave therapy and other advanced services are offered only when clinically appropriate and based on your assessment.

• Results may vary depending on individual conditions, and no guarantees are made regarding treatment outcomes.

 

7. Privacy & Confidentiality

• All patient information is handled in accordance with GDPR and data protection regulations.

• Your personal and health details are kept strictly confidential and will never be shared without your consent, unless required by law.

 

8. Children & Vulnerable Adults

• Patients under 16 must be accompanied by a parent or guardian.

• We are committed to safeguarding and ensuring the wellbeing of all our clients.

 

9. Code of Conduct

• We aim to provide a safe, respectful, and welcoming environment for all.

• Abusive or inappropriate behaviour towards staff or other clients will not be tolerated and may result in the termination of treatment and clinic access.

 

10. Disclaimer

• Chiropractic care is not a substitute for emergency medical care or other specialist treatment.

• We do not diagnose or treat conditions outside of our professional scope.

• Outcomes vary depending on individual health factors, and we do not guarantee specific results.

 

If you have any questions about these terms, please don’t hesitate to contact us. We’re here to support your journey to better health in a professional and respectful environment.