At Prime Chiropractic & Wellness, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our clinic or visit our website.

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1. Information We Collect

We may collect and process the following information:

• Personal details: Name, date of birth, contact number, email address, home address

• Health information: Medical history, symptoms, treatment notes, referral letters

• Appointment details: Booking history, treatment times, and visit notes

• Technical data: IP address, browser type, and browsing behaviour on our website (via cookies)

 

2. How We Use Your Information

We collect this data to:

• Provide chiropractic and wellness services

• Book and manage appointments

• Maintain accurate medical records

• Communicate with you regarding your care

• Improve our services and website

• Comply with legal, regulatory, or insurance requirements

 

3. How Your Data is Stored

All personal and health data is stored securely in compliance with GDPR and UK Data Protection laws. We use secure clinical software and encrypted systems to protect your data from unauthorised access, misuse, or loss.

 

4. Sharing Your Information

We will never sell or share your information for marketing purposes. We may only share your data with:

• Other healthcare professionals (with your consent)

• Insurance companies (with your authorisation)

• Legal or regulatory authorities if required by law

 

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally possible)

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)

 

To exercise your rights, please contact us using the details below.

 

6. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings. We may also use analytics tools to understand how users interact with our website, which helps us improve our online services.

 

7. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

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Prime Chiropractic & Wellness
Email: Info@primechiropracticandwellness.com

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By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page.